Terms & Conditions


Terms of sale apply to the Consumer Protection Act (NN79/2007), Chapter VII. – Contract signed at a distance of Article 36 to Article 55


In these conditions of sale, The buyer is any legal or natural person who performs an order and pay by phone, e-mail or internet commerce ukumelana.com (here in after referred to as Buyer). Seller is a company Realni Element j.d.o.o., Vilima Korajca 10, 10 000 Zagreb, web-shop Ukumelana (here in after Ukumelana)

If the customer details entered are those of a legal person, the Buyer is considered a legal person, and a natural person whose data is entered is considered to be Buyer’s authorized person.
A buyer is a person who ordered and paid product, a recipient is considered to be the person to whom the product is delivered, and is different from the person of the Buyer.


By accepting the Terms of Sales Customer declares that all the information he gave about himself is true and complete, that he is capable, authorized user credit card and that there are no known barriers to its ordering and purchasing products from Ukumelana, or to purchase via the Web-Shop

Ukumelana according to a statement on privacy and security of information will collect only the basic information necessary to fulfill obligations. Buyer agrees that Ukumelana can inform him about the benefits and new arrivals in writing, by phone or e-mail, and at his home address provided.


Products are ordered by selecting, using menus and filling out electronic forms. Payment ordered products can be done in the following ways:

    • Credit Card
    • PayPal
    • Direct Bank Transfer

An order is considered received:

    • In case of payment by credit card – when Ukumelana provide proof to pre-authorize credit cards in the amount of Buyer’s Order
    • In a case of payment e-banking, and payment of general delivery – when Ukumelana electronically receiving an order.
    • In case of payment by PayPal – when Ukumelana has received confirmation that the order amount is paid

At a time when the order is received, Ukumelana will inform the Customer that the order has been received and that the product is ordered. In a case of payment by credit card contract is considered concluded when Ukumelana provides proof to pre-authorize a customer card in a number of orders and when the storekeeper confirms that the ordered product is available in stock. In a case of payment e-banking and payment of the general contract is considered concluded when Ukumelana has received confirmation that the order amount is paid.
If the ordered product is not available in stock, Ukumelana will notify Buyer that the product is not currently available, and inform him about the period in which the products will be available.
Ordered products, depending on whether the available in digital stock, Ukumelana will deliver in the shortest possible time. If a product is ordered, the payment method selected e-banking payments, or general, Ukumelana undertakes book in stock for a period of 3 working days, excluding Saturday & Sunday. After the expiry of 3 working days from receipt of order, Ukumelana does not guarantee product availability.


Selecting each item next to it are printed details – the name of the product, description, price, barcode, quantity, and it is available in stock. By selecting a particular product, it is included in my “cart”. Prices displayed on a site next to a particular product is valid for all forms of payment. All prices shown in the web shop Ukumelana are in EURO and does not include VAT 25% because of Realni Element j.d.o.o is not in VAT System. By accessing the menu, “Shopping Cart” to view the selected products, their quantity, and price. The product included in the “shopping cart” purchase by clicking on the “Buy”.
Pressing the “Buy Now” to access the order form that you must enter personal information. If the personal customer data are different from personal data recipient, you are obliged by selecting these options correctly indicate the data recipient. When you order next to each product will be indicated a price of postage.
A price of postage is not included in the price of the product.
After receiving information from the order on the screen will be displayed a notice that an order is received by the Purchaser and the Purchaser shall on receipt of the order to get a separate notice electronically to the specified e-mail. If it is a form of payment chosen payment e-banking or general payment and Ukumelana – ordered product is not available due to lack of goods in stock, it shall notify the appropriate Buyer, and give back the funds. In the case of the above payments, the buyer bears the risk of suits for the accuracy and veracity of data submitted for the Ukumelana refund in accordance with the submitted data.


All payments will be made in EURO (EU Currency). I a case of payment by credit card, e-banking, PayPal and payment slip costs and / or inter-bank transactions are not included.


The buyer has the right to terminate the contract pursuant to Article 45 Consumer Protection Act. Buyer may, without stating the reason, within seven days. If the delivery for whatever reason was made before receiving notice of termination, the Purchaser may terminate the agreement with payment service packing and shipping in the contractual amount of EUR 20.00 without VAT included, shipping costs and if you exceed the contractual amount in the amount of costs.
Immediately upon receipt of the notice of termination, Ukumelana Buyer will e-mail to inform you that delivery has already been fulfilled and that is required to settle the contract packaging and shipping costs amounting to EUR 20.00 excluding VAT, or the amount of costs if they exceed the amount of 20.00.

When the contract is terminated after the delivery of products, the Buyer shall at its own expense return the product undamaged and packed in original packaging.
The delivery is considered completed when Ukumelana delivers a product to a sourcing service. In the event of termination of the contract for credit card payments, Customer will be charged and will be charged only for the portion preauthorized amount of orders relating to the contractual amount of the cost of packing and shipping if it met the above requirements. In the event of termination of the payment by e-banking and payment slip, Ukumelana will pay an amount that is required to return the buyer to reduce the amount of orders relating to the contractual amount of the cost of packing and shipping if it met the above requirements.


Information on the products in the Webshop are made on the basis of Ukumelana database.

Product images are illustrative nature, and not in every detail suit the products that are the subject of an order. Ukumelana especially emphasizes that the visual identity of the products shown in the photograph may not correspond with the appearance of reality, especially with regard to the monitor settings on the computer of the Buyer, the differences in color perception that the buyer sees on the screen, etc.

In the case of the discrepancy between the products shown in the photo and delivered product, it is not about product defects. Product information (product description, price, etc.) displayed on the Ukumelana Webshop are subject to bugs, a malfunctioning applications, other technical irregularities, typographical errors, etc. In the case of obvious errors or defects in respect of information on the products displayed in the Web shop, Ukumelana reserves the right to unilaterally terminate the contract.


Case orders can only be products for which the customer indicated that they are available in stock and products which are not available in stock but are available for a period of 7 working days, excluding Saturday.


Products can be ordered for delivery on the Croatian territory and for international delivery, according to the conditions that apply to every area of service.

Shipping on the Croatian territory is carried out through the delivery service of HP(Hrvatska Pošta-Croatian Postal Office). International shipping is done via regular mail or air, depending on customer preference.

The shipping cost includes packaging of the products. The price of the product does not include delivery unless otherwise indicated (Free Shipping). Free shipping applies only to Croatian territory.
Ukumelana agrees to deliver the ordered product within 15 days of signing the contract. Shipping is done under the terms of services delivery service and is considered to be completed in a time of delivering products to the sourcing services.
If the product that is sent to the purchaser or recipient to returns to Ukumelana because the delivery service failed to deliver the package, the Purchaser will be informed about it by e-mail and will be offered the following options:

    • the ordered product, customer request by e-mail, will be re-delivered, to the buyer or recipient

When Ukumelana via courier service delivers the product to the buyer or recipient he shall arrange for the signature on the invoice, which confirms that the product has been delivered.


Ukumelana does not match the buyer or recipient for minor scratches on products that have incurred as a result of shipping goods through a courier service if scratches or minor defects do not affect the basic properties and usefulness of products. Ukumelana does not correspond to the purchaser or recipient if the technical capabilities of equipment buyer or recipient are not sufficient to properly use the product as if the personal characteristics of the buyer or recipient is not sufficient for the use of the product.
In the case of defects in the product Buyer may terminate the contract only if the previously granted by the seller subsequent reasonable deadline for compliance with the contract.


For a valid product order, a person who filled the order must be over 18 years.
In accordance with Article 43 Consumer Protection Act, contract for and on behalf of minors or incapacitated persons can be concluded only by their legal representatives.
Ukumelana has the right to unilaterally change these terms of sale without notice. All purchased products Ukumelana will deliver the conditions applicable at the time of contracting.


Using the Ukumelana Webshop you accept these terms of sale. If you do not agree with the Terms, do not use this site or order products.
This website contains information about the Ukumelana products and services and serves as an electronic point of sale – web-shop. Ukumelana is not responsible for any damages resulting from the use of this website and using information from this website for purposes that go beyond the scope of their intended purpose.


Ukumelana is the copyright on the content and format of this website.
The entire contents of the website should not be used without permission Ukumelana nor disclosed to third parties.


By accepting these terms of sale the Purchaser agrees to their terms and accept that they form an integral part of the contract.


The statement about the collection and use of personal data
Realni Element  j.d.o.o. agrees to protect customers’ personal data in a way that it collects only the necessary, basic information about customers / users that are necessary to fulfill our obligations; inform customers about the way we collect data and gives customers a choice on how their data, including the decision whether or not to have their name removed from lists used for marketing campaigns. All information provided will be kept strictly confidential and available only to those employees who need such information to perform their job. All employees of Realni Element j.d.o.o. and business partners are responsible for respecting the policy.

Conversion statement
All payments will be effected in EU currency, but later during the bank transfer will be changed to Croatian Kuna. The amount charged to your credit card account is converted into your local currency according to the exchange rate ofcredit card associations.


Realni Element  j.d.o.o.
Head Office: Vilima Korajca 10, Zagreb 10000, Croatia
Bank: Erste&Steiermärkische Bank d.d., IBAN HR6424020061100754682
OIB: 39619788355
MB: 04431464
The Company is registered in the Commercial Court in Zagreb under number “Tt-15/25429-4”
The share capital amounts to 10.00 HRK and is paid in full.
Members of the Management Board: Ljubiša Kukulj, Anamarija Kukulj